SoLoMoBOX – Social Activity Manager
What are reviews and mentions?
Online comments can be broken down into two categories: structured and unstructured mentions. Our system hunts for both, making it simple to track what people are saying wherever they’re saying it.
Structured mentions are already classified or ranked in some way. These include reviews based on numerical or star ratings that come from sites like Yelp and UrbanSpoon.
Unstructured mentions come from anywhere on the web where someone has mentioned a business without an explicit rating. For example, tweets, blog posts and news articles. See our Solutions Now!
Our system automatically determines the sentiment of unstructured mentions, making it easy to see if the writer was satisfied or not. Respond to reviews with canned responses to build customer relationships and save time. Monitoring online reviews and mentions is important, but businesses that take the time to respond to their customers can really set themselves apart from the competition. Responses build trust, which translates into higher loyalty and increased sales.Find a bad review? Business owners can respond with an apology, explanation or incentive to win the customer back with well thought automated responses.See a positive review? Spread the word! Share it around multiple social networks with a click of the ‘Share’ button.
Find the reviews and comments that businesses don’t know exist
Improve customer service and public image with punctual responses
Take negative feedback and turn it positive
Offer dissatisfied customers apologies and incentives to win them back