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Review Generation Manager

Review Monster – Automated Review Management

Local search is driven by online reviews, and so is revenue. On average, customer ratings are proven to increase sales by 20 percent. Smart business owners are getting serious about soliciting feedback, but generating reviews is hard work. It’s a hassle reaching out to customers, not to mention directing them to review sites, tracking conversations and sharing recommendations on social media with a digital solution.

 


 

Business owners need a solution that does the heavy lifting for them.

generate-reviews

How does Review Monster work?

Request reviews via email.
Contact recent customers one at a time or in bulk. The email directs recipients to the free landing page or any website.

Collect and display reviews.
After generating, display reviews via an iframe widget or customizable, mobile-friendly landing page.

review-alerts

Request reviews on major and industry-specific sites
Reviewers are prompted to share their positive reviews on major and industry-specific review sites.

Publish positive reviews automatically
Automatically publish positive reviews on the landing page and display widget.

Receive instant email notifications
Get an email alert the moment a customer submits a review on their landing page or review collection widget.

Teach clients how to handle reviews
Prescriptive tool tips teach your clients how to handle positive and negative reviews.

Respond to customer reviews
Respond to reviews directly from the dashboard. The reviewer will receive an email notification once your client replies.

Identify common and trending keywords
Monitor the word cloud to identify what words are being used and the trending keywords.

 


Get Started With Reviews Monster!

product-reviews

Social Activity Manager

SoLoMoBOX – Social Activity Manager


What are reviews and mentions?

Online comments can be broken down into two categories: structured and unstructured mentions. Our system hunts for both, making it simple to track what people are saying wherever they’re saying it.

Structured mentions are already classified or ranked in some way. These include reviews based on numerical or star ratings that come from sites like Yelp and UrbanSpoon.

Unstructured mentions come from anywhere on the web where someone has mentioned a business without an explicit rating. For example, tweets, blog posts and news articles. See our Solutions Now!


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social-review-aggregator
Structured vs. Unstructured mentions
Our system automatically determines the sentiment of unstructured mentions, making it easy to see if the writer was satisfied or not.  Respond to reviews with canned responses to build customer relationships and save time. Monitoring online reviews and mentions is important, but businesses that take the time to respond to their customers can really set themselves apart from the competition. Responses build trust, which translates into higher loyalty and increased sales.Find a bad review? Business owners can respond with an apology, explanation or incentive to win the customer back with well thought automated responses.See a positive review? Spread the word! Share it around multiple social networks with a click of the ‘Share’ button.

Find the reviews and comments that businesses don’t know exist
Improve customer service and public image with punctual responses
Take negative feedback and turn it positive
Offer dissatisfied customers apologies and incentives to win them back

Publish positive reviews in marketing and social media to win new customers.

Get Started Now!